Support

Provider Help Center

Browse step-by-step guides for setup, bookings, availability, billing, packages, and client workflows.

57 articles available

Account

Open category

Log out of all devices

End all active sessions if you suspect your account was accessed or logged in on a shared device.

Reset your password

Regain access if you forget your password.

Secure your account (2FA / TOTP)

Add an extra layer of security using an authenticator app.

Update your provider profile

Keep your public profile accurate for clients.

Availability

Open category

Add buffer time between bookings

Automatically add setup/travel time before and/or after each booking.

Add time off / overrides

Block out time (holiday, appointment) or create one-off availability changes.

Availability vs calendar busy rules

Understand how weekly availability and connected calendar busy events interact.

Set minimum booking notice

Require clients to book a certain amount of time in advance (e.g., 12 hours).

Set weekly availability

Define the weekly times clients can book you.

Why a time slot isn’t available

Diagnose why a specific date/time isn’t showing as bookable.

Working split shifts (multiple windows per day)

Offer morning and afternoon (or multiple) working blocks in the same day.

Billing

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Check your plan status

Understand whether your subscription is active and what happens if billing fails.

Open the billing portal

Update your card, download invoices, or cancel your subscription.

Start a subscription (checkout)

Subscribe so your provider account remains active.

Bookings

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Bulk-cancel bookings

Cancel multiple bookings at once (e.g., illness, holiday, emergency).

Cancel a booking

Cancel a booking and ensure the client is informed.

Create a booking manually

Add a booking on behalf of a client.

Export bookings

Download bookings data for reporting or reconciliation.

Reschedule a booking

Move a booking to a new date/time.

View and filter bookings

Find bookings quickly and understand their status.

Calendar

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Choose calendars and “busy blocks availability”

Control which calendars are used and whether busy events reduce bookable slots.

Connect Google Calendar

Sync your Google Calendar so busy events can block client bookings.

Connect Microsoft Calendar

Sync Outlook/Microsoft calendar busy times to block bookings.

Troubleshoot calendar sync

Fix common issues with connected calendars and availability blocking.

Classes

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Add, edit or cancel a class occurrence

Schedule a new class

Create a class occurrence

Schedule a group session occurrence clients can book into.

Manage class bookings

See who is attending and manage capacity.

Manage the waitlist

Review and manage clients waiting for a spot in a full class.

Clients

Open category

Add/edit/delete client notes

Keep private notes about clients (preferences, goals, important context).

View a client profile

Review client history, upcoming bookings, and any packages.

View your client list

See everyone who has booked with you.

Getting Started

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Choose light/dark theme

Switch the app’s appearance to light or dark mode.

Confirm your currency

Set the currency used for pricing services and packages.

Finish setup checklist

Complete the minimum setup so clients can book and pay you.

Provider dashboard overview

Understand the main areas you’ll use day-to-day as a provider.

Public booking page settings

Understand what clients see and what you can customize on your booking page.

Share your booking page link

Send clients your public booking page so they can book you.

Packages

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Create a package

Sell a bundle of sessions

Edit or deactivate a package

Update package details or remove it from sale without deleting history.

View package usage

Check how many sessions a client has used and how many remain.

Payments

Open category

Connect Stripe (accept card payments)

Enable clients to pay by card and receive payouts.

Enable bank transfer payments

Allow clients to pay by bank transfer and display instructions.

Mark a bank transfer as paid

Confirm a booking as paid after you receive the transfer.

Refunds and payment handling on cancellation

Know what to do with payments when a booking is canceled.

Understand Stripe onboarding and payouts

Know what Stripe needs from you and how payouts work.

Policies

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Configure reminder emails and notifications

Control whether you and your clients receive booking confirmations and reminders.

Set cancellation and reschedule policy

Define how late clients can cancel or reschedule and what you allow.

Services

Open category

Archive or delete a service

Remove a service from your booking page without breaking existing bookings.

Create a service

Add a service clients can book (name, duration, price).

Edit a service

Update a service’s name, description, duration, or price.

Reorder your services

Change the order services appear to clients on your booking page.

Troubleshooting

Open category

Calendar isn’t blocking busy times

Ensure connected calendars correctly prevent double-bookings.

Can’t delete a service/package

Understand why deletion is blocked and what to do instead.

Client can’t pay / booking shows unpaid

Resolve payment issues for card payments or bank transfer bookings.

Emails/notifications not arriving

Fix missing booking confirmations and reminders.

No available times showing

Fix the most common reasons clients can’t see time slots.

Stripe connected but you still can’t accept payments

Fix the most common causes when Stripe appears connected but payments fail or are disabled.