Help Center/Bookings

Goal: Cancel a booking and ensure the client is informed.

Cancel a booking

Where: Bookings → open booking → Cancel.

Last updated: March 6, 2026

Goal: Cancel a booking and ensure the client is informed.

Where: Bookings → open booking → Cancel.

Steps

  1. Go to Bookings and open the booking.
  2. Click Cancel booking.
Screenshot: Cancel booking button
Screenshot: Cancel booking button
  1. Confirm the cancellation.
  2. If payment was taken, follow your refund policy and complete any refund steps if prompted.

Notes

If you have a cancellation policy, make sure it’s set in your provider settings and visible to clients.