Why a time slot isn’t available

Goal: Diagnose why a specific date/time isn’t showing as bookable.

Where: Availability, Settings → Booking rules, and Calendar sync.

Steps

1. Check Weekly availability includes that day/time.

2. Check Overrides/Time off aren’t blocking it.

3. If calendar sync is enabled, check if you have a busy event during that time.

4. Confirm Minimum booking notice isn’t excluding it (e.g., slot is too soon).
5. Confirm Buffer time isn’t making the slot invalid (not enough room).
6. Confirm the service duration fits inside the available window.

Notes

A slot can be “missing” for multiple reasons at once — start by confirming weekly availability, then work down the list.

Related

• No available times showing
• Set weekly availability
• Connect calendar